Return policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns within 180 days of receiving your order.

Return Address:
3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.

Return Conditions: For your return to be accepted, the products must be in their original condition, undamaged, and in their original packaging. We also ask that you include your order number and the reason for your return in the package.

Order Cancellation: You can cancel your order within 2 days of placing it. If you cancel within this timeframe and before shipment, we will cancel your order within one day.

Thank you for your understanding and cooperation. If you have any questions, please feel free to contact our customer service at service@qtamltrk.com.

If the return is initiated by the consumer, they are responsible for the return shipping costs. Specific costs will depend on the express delivery company you choose.

If, due to our own reasons, the goods received are damaged or do not meet our requirements, the consumer is not responsible for the return shipping costs.

If the consumer initiates the return, they are responsible for the return shipping costs. If, due to our own reasons, the goods received are damaged or incorrect, the consumer is not responsible for the return shipping costs.

If the return is initiated by the consumer, they are responsible for the return shipping costs. If the products received are damaged or incorrect due to our error, the return shipping costs are not the consumer's responsibility.

Once your refund request is approved, the amount will generally be refunded to your original payment account within 5 to 10 business days. The processing time for your refund depends on your payment method (debit card, credit card, third-party payment platform, etc.) and the processing speed of your bank or payment platform. Please be patient.

Refunds will be processed using the original payment method. You may receive a text message or notification regarding your refund; please check your receipt. For any questions, please contact our customer service team. We'd be happy to help.