Shipping Policy
Some items will be shipped directly from our domestic warehouse, while others will be manufactured and shipped directly from our factories in the United States, Canada, and Australia.
qtamltrk.com works with major international shipping companies such as FedEx, SF Express, DHL, UPS, and EMS, which work with local couriers. This allows us to deliver directly to your door, and we are proud to offer a flat-rate shipping option.
Our delivery will take 10-20 days. Please place your order and provide the tracking number within 24 hours. The shipping company and the government ultimately determine the delivery date.
You will be charged when your order is placed. All payments are subject to verification and approval before shipment and may take several days to process. To prevent credit card fraud, orders with incorrect billing information or those requiring additional verification may be delayed and/or canceled.
Shipping Process
We begin processing your order immediately, which is why we cannot make any changes after it has been placed (including address changes). We only ship to the address you provided when placing your order. You will only be charged for the items shipped, along with any applicable shipping and tax rates.
As soon as your order is shipped, you will receive a shipping confirmation email.
We only ship on business days, not on Saturdays or public holidays.
It typically takes us 1 to 2 business days to process your order. For some items, this may take longer, especially near holidays (up to 10 days), or if your order contains popular items that are currently out of stock. Orders are shipped as soon as item availability is confirmed.
For orders containing multiple items, the products may be shipped separately and arrive on different dates, as the production partner sites differ.
Shipping
Once your order has been shipped, the estimated delivery time varies between 10 and 20 business days depending on the country or region. Specific delivery dates are neither indicated nor guaranteed.
For your information, we offer the following estimated delivery times:
Germany: 10-20+ days
*Note: The days indicated above are only estimates in business days. While we do everything in our power to ensure your order is delivered on time, qtamltrk.com cannot be held responsible for circumstances beyond our control, such as required postal or customs procedures, public holidays, inclement weather, labor disputes, demonstrations, etc. These disruptions may result in delays exceeding our initial delivery estimates.
Customs duties, taxes, and other charges:
International shipments may be subject to import duties, taxes, and/or customs clearance charges, which are levied once a shipment reaches the recipient's country. These charges are the sole responsibility of the recipient. qtamltrk.com has no control over these charges and cannot predict how much they may be. If a shipment is refused and returned, you are responsible for all import duties and return shipping costs incurred.
Customs regulations vary considerably from country to country. If you have any questions, we recommend contacting your local customs office for more information.
Lost/Stolen/Damaged Packages:
qtamltrk.com is not responsible for lost, stolen, or damaged packages. If your tracking information indicates that your package has been delivered to your address and you have not received it, please report this and/or file a claim with your respective shipping company.
Note: We use the timestamp information from the tracking link and the carrier's delivery confirmation when reviewing damage or return requests, and we may not be able to accept your claim if it is not reported.
Disclaimer of Liability for Incorrect Addresses:
It is the buyer's responsibility to ensure the shipping address entered is correct before placing an order. We begin processing your order immediately, so we cannot make any changes to an order once it has been placed. If the order has already been processed by our shipping department, we cannot retrieve it to make an address change.
Feedback
We would be very happy to receive your feedback, questions, or concerns. Please feel free to email us at service@qtamltrk.com to let us know how we are doing. We take your comments very seriously and are always striving to improve.